Service Manager

E. Bourassa & Sons is looking for a Service Manager to manage our Service Department at our Carlyle location. The Service Manager is a customer service specialist who maintains a smooth operating and high performing Service Department by supporting and guiding staff while simultaneously ensuring the highest level of customer service and satisfaction is achieved. This is a phenomenal career opportunity with a family owned and operated company who heavily emphasizes employee satisfaction and career growth.

Reports to: Store Manager

 Job Duties: 

  • Manage the day to day operations of the Service Department
  • Work closely with the Store Manager and Corporate Service Manager to ensure company standards and values are being achieved
  • Manage, mentor and guide a team of dedicated technicians and support staff
  • Identify and support growth areas within the department
  • Ensure that the highest level of customer satisfaction is consistently being achieved
  • Become an expert in all aspects of the Service Department
  • Maintain a strong professional relationship with all departments within the dealership
  • Continuously strive for improvement in current processes and procedures

Skills and Abilities:

  • Must have superior communication & customer service skills
  • Ability to negotiate customer complaints to a satisfactory resolution
  • Experience scheduling and planning projects
  • Advanced leadership skills
  • Excellent computer, organizational and follow-up skills

Qualifications and Experience:

  • High School Diploma or equivalent; technical or college degree an asset
  • Previous managerial experience
  • Experience in a dealership or retail establishment
  • Previous Service Management experience an asset
  • Previous Parts or Service experience an asset
  • Agricultural background an asset

Compensation/Hours:

Hours for this position are consistent with that of full time employment, with additional working hours being required during peak seasons. E. Bourassa & Sons offers extremely competitive wages complete with a comprehensive benefit package, pension plan and annual bonus program.


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